Frequently Asked Questions

Got a question? We’d love to help!

These are the most common questions we get every day.

How can I verify and track my savings?

Solar systems come fitted with online monitoring systems that let you know how much energy your panels are producing on a quarterly basis, which you can then use to compare to your old power bills. Speak to one of our Brokers to find out more about how that works!

When will I see my savings?

In most cases, our members see their savings immediately upon receiving their first new solar power bill.

How much can I save with solar?

Our members can save between 50 and 100% annually on home energy costs. However, there are many variables that can affect this. Our Brokers will work to find the best possible solar solution for your home, in order to maximise your savings.

How does solar work?

How solar works is simple. Solar panels are made up of photovoltaic (PV) cells, which convert sunlight into direct current (DC) electricity. An inverter then converts the DC electricity generated by the solar panels into alternating current (AC) electricity which is used to power your home.

What are the environmental impacts and benefits of solar energy?

Great question! From reducing greenhouse gases, improving our air quality and conserving our precious water sources, solar energy comes with a range of significant environmental benefits. For a detailed explanation of how solar energy can help our planet, you can read more here.

Has anyone in my area switched to solar?

The answer to this is likely YES! Solar energy is becoming increasingly popular in Australia. In fact, over 2 million Australian homes currently have solar installed on their roof.

Will solar still work if my area is foggy, wet or cloudy?

Although we don’t often see this type of weather prolonged on mainland Australia, we of course see the occasional day (or days) of poor weather. Rest assured, even in poor weather your solar panels can generate energy savings and we will take this into account when we calculate your estimated energy savings.

What’s the first step to go solar?

If you haven’t already, join our community and see how much you can save here. Once you’ve joined, you can request to speak with one of our Brokers so we can get the ball rolling for you.

Why choose Australian Solar Brokers?

We’re brokers! This means we work for you and only you, not the installers or distributors. We’ll help save you the most amount of money and facilitate the installation of a solar system that best complements your unique home. And we’ll do all of that free of charge!

What if my roof is shaded?

Shade reduces the amount of electricity your solar system can produce. We will work to position your panels where they will get maximum sun exposure. However, in some cases we do find a roof that is too shaded to make solar feasible.

Will solar increase the value of my home?

Installing a solar power system is a capital investment similar to installing a pool, modern kitchen or bathroom. It will add desirability and additional value to your property. New research has shown that Australian properties with sustainable features, such as solar panels, have been selling faster and at higher prices than homes without this sustainable feature!

What happens on the day of installation?

The solar installation team will come to your home with all the necessary equipment needed to install your new system on your roof. The installation timeframe can vary depending on the size of your system and the complexities of your roof. However, most residential systems take 1 day to install.

Do I need to be home?

Yes. We always recommend that at least one member of your household is present during the installation process.

Solar Rewards

The points you collect will be applied to your account within 24 to 48 hours. You can keep up to date with the number of points you have by viewing your profile.

Yes. The points available to you must be collected and used within 6 months of registering as a member.

Every point you collect is equivalent to a $1 discount, which can be applied directly to the cost of your solar system. For example, if you collect 50 points you will be eligible for a $50 discount.

The maximum number of points you can earn through the Solar Rewards program is 250. This would result in a $250 discount on your solar system of choice.

However, we do have other programs in place which allow our members to receive further discounts, such as our Solar Ambassador program. To learn more about this, click here.

The points you collect will automatically be converted into a discount and applied to the cost of your system at the time of purchase. It’s as simple as that!

There are a few reasons why this may have occurred:

First: If you have been registered as a member for 6 months or more, you will no longer be able to collect or redeem points. The Solar Rewards program must be utilised within the first 6 months of joining. This means that you must collect and redeem your points within 6 months of joining.

Second: It can take upwards of 48 hours for your points to be visible on your profile. If you’re still within this timeframe, please allow the full 48 hours to pass.

Third: It may just be a system error. If you do not match the criteria above, please email us at hello@australiansolarbrokers.com so we can have the points manually applied to your profile.

Solar Ambassador

If you’re interested in becoming a Solar Ambassador, please register your interest here.

If a referral you’ve made results in an installation, you will receive your $200 eftpos gift card within 2 weeks from the date of the installation.

Yes! Your Solar Rewards points and your referral bonus can be combined for a larger discount on your solar system of choice.

For example, if you have 250 Solar Rewards points and a $200 referral bonus, you can receive a $450 discount on your solar system.

When we say ‘successful referral’, we mean a referral you’ve made that has resulted in a system actually being installed.

If your referral doesn’t result in a system being installed, it will not be considered a successful referral and therefore you’ll be ineligible for the $200 discount and/or the $200 eftpos gift card.

The Solar Ambassador program operates as a referral network only.

If you are interested in purchasing a solar system and you successfully refer someone to us PRIOR to your purchase, you will receive $200 off your solar system of choice.

However, if you have already purchased a system or are not yet in the market to purchase solar, you will receive a $200 eftpos gift card for every successful referral you make to us.

No, it will not cost you anything!

There is no pressure for you to post on any particular websites. However, we do recommend you choose platforms that allow you to reach people that you know. For example: Facebook, Instagram or Twitter.

Alternatively, you don’t have to post anywhere! If you prefer to promote solar using word-of-mouth (i.e. in conversation with colleagues at work or with friends/family) that is also completely acceptable. We are happy for you to use whatever method you feel most comfortable with.

With that being said, we strongly discourage the use of websites or platforms that connect you with people you don’t know (i.e. Gumtree or public forums).

No! We will reward you for every successful referral you pass on to us.

No. If you successfully refer more than one person to us prior to you purchasing a system, you will receive ONE $200 system discount and a $200 eftpos gift card for every other successful referral.

Yes! However, please make sure to let us know as we will apply the discount automatically.

We use eftpos gift cards, meaning you can use the gift card at any store that accepts eftpos.